Privacy Policy
This notice explains what LikesBet Casino records about a member, why each piece is held, how long it stays with us and what can be asked of us at any point. It applies to the website, the iPhone and Android apps, the cashier and every message sent to our support desk. Reading it alongside our cookie policy gives the full picture, since the two documents cover different halves of the same subject.
The Company Behind LikesBet Casino and the Reach of This Notice
ESTAR LW Sociedad de Responsabilidad Limitada, registration 3-102-806041, has traded as LikesBet Casino from Costa Rica since 2025. That company decides why and how member information is handled, which makes it the controller for everything described in this notice.
The notice covers anyone who opens an account, anyone who browses the lobby without registering and anyone who writes to the support desk. It does not cover the sites a member reaches by leaving ours. Game studios, payment providers and the organisations linked in our footer publish their own notices, and those govern what happens once a session moves to them.
Where a term such as "personal information" appears below, it means anything that identifies a living person or that could do so when placed next to something else we hold. A game round on its own identifies nobody; the same round tied to an account number does.
LikesBet Casino Records and What Reaches Us
Information reaches us in three ways: a member types it in, a device sends it automatically, or a third party such as a payment provider passes it on. Each category is listed below with the reason it exists.
Given to us directly:
- Registration details: name, date of birth, residential address, email address, phone number and the currency chosen for the account.
- Verification documents: a photo identity document, a proof of address issued within the last 90 days, confirmation that a payment method belongs to you and, on larger movements, evidence of the source of funds.
- Correspondence: the content of live chat transcripts, emails, messages through Telegram or WhatsApp and anything attached to them.
- Preferences: marketing choices, responsible play limits, language and the settings held against the account.
A second group never passes through a keyboard at all. These records are produced by the act of using the site:
- Account activity: deposits, withdrawals, stakes, wins, bonus claims, play-through progress and club level.
- Technical data: internet protocol address, device model, operating system, browser, screen size, language setting and approximate region derived from the connection.
- Usage data: pages opened, games launched, filters applied, session length and the route taken through the lobby.
A third group arrives from somebody else. It covers confirmation of a payment from a card scheme, a wallet or a coin processor; results of identity and sanctions screening from the services we use for anti-money-laundering checks; and, where a member signs up through Google, Apple or Telegram, the name and address those providers release.
Health information, political views and religious beliefs are never requested. None of those special categories is needed to hold an account here, and none is held.
Purposes Behind Each LikesBet Casino Handling Activity
Every use below has a defined purpose. Information collected for one of them is not quietly repurposed for another.
Running the account is the first and largest use: creating it, confirming the email address, holding the balance, crediting a bonus, recording a stake, settling a bet and processing a payout. Strip this handling away and there is no product left to offer.
Legal and regulatory duties come next. Age checks keep anyone under 18 off the site. Identity checks, sanctions screening and transaction monitoring satisfy anti-money-laundering obligations. Records of financial movements are kept because the law requires them, not because we want them.
Safety and integrity work covers fraud prevention, bonus abuse detection, checking that a payment method belongs to the person using it and enforcing the one-account rule. It also covers responsible play monitoring, where patterns that suggest a member is in difficulty prompt an intervention.
Service improvement uses aggregated activity to understand which parts of the lobby are used, where a journey breaks and how quickly pages load. This work is done on grouped figures wherever grouped figures answer the question.
Marketing is the only use a member can switch off entirely without closing the account. Where it is switched on, it covers offer emails, push messages from the mobile apps and personalised promotion tiles in the cashier.
Lawful Bases That Permit This Handling at LikesBet Casino
Four grounds cover everything described above. Each separate piece of handling rests on exactly one of them rather than on several at once.
Performance of a contract applies to anything needed to deliver the service a member signed up for: the account itself, the cashier, bonus administration and support. A member cannot object to this handling while the account is open, because the account is the contract.
Legal obligation applies to age verification, anti-money-laundering checks, sanctions screening, record keeping of financial movements and responses to lawful requests from an authority. These duties outlast a closed account, which is why some records survive closure.
Legitimate interests apply to fraud prevention, security monitoring, service improvement and the defence of legal claims. Before relying on this ground we weigh our interest against the effect on the member, and the handling stops being justified when that balance tips.
Consent applies to marketing messages and to any cookie that is not strictly necessary. Consent is given freely, can be withdrawn at any moment, and withdrawing it does not affect anything done while it was in force.
LikesBet Casino Promotional Messages and Opting Out
Marketing here is opt-in rather than assumed. Nothing promotional is sent to an address that has not agreed to receive it, and a member who declines at registration is not asked again every month.
There are three ways to change a choice already made. The account settings panel carries a switch for each channel, so email can be kept while push messages are switched off. Every promotional email carries an unsubscribe link in its footer that works without signing in. Live chat can make the change on request during a conversation about something else.
Turning marketing off does not stop service messages, and that distinction matters. A password reset, a payout confirmation, a verification request, a change to the terms or a notice about the account itself is sent regardless, because those are part of running the account rather than promoting it.
Where promotions are personalised, the personalisation draws on which games have been opened, which offers have been claimed and the club level reached. No decision with a legal effect is made this way, and the subject is covered again further down.
Outside Parties That See a LikesBet Casino Record
Information is never sold, rented or traded. It is shared only where a third party has to see it for the service to work or for a duty to be met, and each of those parties is bound by contract to use it for that purpose alone.
The categories are:
- Payment providers, card schemes, banks and the coin processor that moves money in and out.
- Identity verification and anti-money-laundering services that confirm documents and run screening.
- Game studios and the live streaming suppliers whose titles sit in the lobby.
- Hosting, content delivery and security providers that keep the site online and defended.
- Customer support, email and messaging platforms used to answer a member.
- Analytics providers, working on grouped activity rather than named records.
- Professional advisers, auditors and insurers where a specific matter needs them.
- Regulators, law enforcement and courts, where disclosure is lawfully required.
If the business were ever sold or restructured, member records would form part of that transfer and the buyer would be bound by this notice until it was lawfully replaced. Members would be told before anything about the handling changed.
Records Leaving LikesBet Casino for Servers Abroad
We operate across several countries, and some of the providers listed above process information outside the United Kingdom and the European Economic Area. That is a normal feature of an international service rather than an exception to it.
No transfer happens without a safeguard behind it. One of three applies in every case: the destination country has been formally recognised as offering adequate protection; the contract with the provider includes the standard contractual clauses approved for this purpose; or another safeguard recognised in law covers that specific arrangement.
A member can ask which safeguard covers a particular provider and we will name it. Requests of this kind go through live chat and are answered in writing.
LikesBet Casino Holding Periods, Line by Line
Nothing is held indefinitely for its own sake. A record is kept while it is needed, then deleted or reduced to figures that identify nobody.
The periods we work to are set out below. Where two of them could apply to the same record, the longer one governs.
| Record | Kept for | Why |
|---|---|---|
| Account and profile details | While the account lives, plus a further five years | Anti-money-laundering duties after closure |
| Verification documents | Five years counted from the final movement of money | Regulatory record keeping |
| Financial transactions | Five years | Legal and accounting obligations |
| Game and bet history | Five years | Dispute resolution and audit |
| Support conversations | Two years after the thread goes quiet | Service quality and complaint handling |
| Marketing preferences | Until changed, then a record of the change | Proof that a choice was respected |
| Self-exclusion records | The exclusion period, then six further years | Preventing an account being reopened early |
| Technical and usage logs | Up to 24 months | Security monitoring and performance work |
One exception overrides the table. Where a legal claim, an investigation or an unresolved complaint is live, the records relating to it are held until that matter closes.
Protection Layers Around a LikesBet Casino Balance
Protection runs on several layers rather than a single wall. The principle behind that is simple enough: any one control can fail.
In transit, every connection is wrapped in SSL encryption, which is why the browser shows a locked padlock on every page of the site. At rest, information sits on protected infrastructure with access limited to staff whose role requires it, and that access is logged.
On the account side, two-step entry pairs a password with a one-time code and is strongly recommended. Passwords are stored in a form that cannot be read back, so no member of staff can tell you what yours is. Sessions can be reviewed and ended from the security panel.
Monitoring runs continuously against unusual sign-in patterns, payment behaviour that does not fit an account and attempts to open a second account. If a breach ever did affect member information in a way that created real risk, affected members would be told without undue delay and the relevant authority would be notified inside the period the law sets.
The part we cannot control is the device at the other end. A unique password, a locked screen and caution about messages asking for sign-in details do more for an account than anything else available.
LikesBet Casino Members and Eight Entitlements in Law
Eight rights apply to anyone holding an account. None of them costs anything to use, and using one never affects the service.
- Access: a readable copy of what we hold, together with the reason behind each use of it.
- Rectification: correction of anything inaccurate, and completion of anything partial.
- Erasure: deletion where the information is no longer needed, though record-keeping duties limit this.
- Restriction: a pause on handling while an accuracy dispute or an objection is examined.
- Portability: a machine-readable copy of what you gave us, deliverable to another provider.
- Objection: against anything resting on a legitimate interest, and unconditionally against promotional mail.
- Withdrawal of consent: at any time, for anything that rests on consent.
- Complaint: lodged with whichever supervisory body covers your country of residence.
Requests are made through live chat, which opens a case and routes it to the team that handles them. We answer within one month and may extend that by two further months for a complex request, telling you why. Identity comes first in every case, because releasing a file to the wrong requester is the worse mistake of the two.
Some rights are limited in practice. A request to erase an account that has placed bets cannot remove the financial records the law obliges us to keep, and a request to stop handling that supports an anti-money-laundering duty cannot be granted. Where that happens we say so and explain which obligation is in the way.
Keeping Minors Off LikesBet Casino
Membership is adult-only. The date of birth typed at sign-up is the first test, and the identity document reviewed ahead of a first payout is the second.
Records about anyone under 18 are not knowingly kept here. An account traced to a minor is shut on the spot, stakes go back, winnings are cancelled and whatever remains is handled the way the law directs. A parent or guardian who believes a minor has used the site should contact live chat so the account can be identified and closed.
On a shared device the parental controls built into a phone, a tablet or a browser are the most effective barrier. Filtering software of the kind recommended by the organisations in our footer adds a second layer on top.
Where This Notice Meets the LikesBet Casino Cookie Rules
Cookies and the technologies that behave like them are covered in full by our cookie policy, which lists each one by name, says what it does and gives its lifetime. This section covers the overlap between the two documents.
Strictly necessary cookies keep a session alive, remember a currency choice and defend against automated abuse. They run on the basis of legitimate interests because the site cannot function without them, and no consent is sought for them.
Everything else, which means analytics and marketing cookies, runs on consent given through the banner on a first visit. That consent can be changed or withdrawn at any point from the cookie settings link in the footer, and withdrawing it stops the collection from that moment forward.
Machine Checks Followed by a Human Decision at LikesBet Casino
Two kinds of automated work happen here. Neither produces a final decision on its own where the outcome matters to a member.
Profiling for promotions groups accounts by the games opened, the offers claimed and the club level reached, then shows a tile likely to be relevant. The effect of this is which promotion appears first in the cashier, which carries no legal consequence and can be switched off by turning marketing off.
Risk and fraud screening runs automatically on registrations, deposits and payout requests, flagging patterns that fit known abuse. A flag never closes an account on its own. It opens a review that a person carries out, and a member affected by the outcome can ask for it to be looked at again and can put their side of it in writing.
Responsible play monitoring works the same way. The system raises a pattern, a trained member of staff decides what to do with it, and the member is contacted rather than simply restricted.
Raising a Concern and Keeping This LikesBet Casino Notice Current
A concern about how information has been handled should come to us first, through live chat, which opens a case with a reference. Most matters close inside a few working days once the facts are clear.
If the answer does not resolve it, a member may complain to the data protection authority in their own country. In the United Kingdom that is the Information Commissioner's Office. Nothing stops a complaint being made directly to a regulator, and nothing in this notice removes a right available in law.
A review of this notice happens annually at minimum, and again whenever the service shifts in a way that touches it. Which version is live can be read from the date printed at the bottom of this page. A minor change is published here without announcement; a change that materially affects how member information is used is notified by email or by a message in the account before it takes effect.